Procal Dairies operates a full-service distribution network which makes us the only fully vertically integrated dairy in Australia. This means that we have direct ownership of the process, from dairy farms to delivery.  It allows us to influence both the quality of the products and the quality of customer service.

 

We endeavour to maintain a high level of customer satisfaction – it’s a core principle of the Procal business.  As we service a wide range of customers, from restaurants and cafes to hotels and corporations, it’s important that distributors are supported by a customer-service-driven team.

 

People have been the key to our business since the beginning. This ethic was passed from Mr. Nick Thyssen onto his family and our current employees at Procal. After developing the distribution network back in the 1960s, Mr. Thyssen and the Procal family have continued to refine this network over the years.

 

As part of this network, Procal delivers a specialised delivery service. We prioritise punctual and professional service. But, how?

 

Our drivers are independently contracted and work for themselves. We respect the individual needs of our drivers and, in return, they deliver our products to your door with a smile on their faces. Over the years, we’ve been lucky to welcome 44 highly motivated drivers across Victoria and New South Wales to the Procal family. You may have passed them on the road in the iconic Procal Dairies truck.

 

What do our customers say about Procal’s service?

 

“Shout out to our Procal delivery driver who always makes ordering so simple and easy. Nothing is ever a fuss and he always has a smile on his face on delivery day.” – Dee, 1931 Espresso & Panini Bar.

 

“Their service is fantastic, they’re always there when we need them and if we’ve ever forgotten a delivery they’re here within a couple of hours.” – Aisha, Black Gold Café.

 

If you would like to learn more about Procal Dairies or speak to someone about stocking us in your business, please contact us on info@procaldairies.com.au


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